We want to accommodate as much as possible the wishes of all our customers, that’s why we will deliver your purchased items at the address you gave us at the time of your order.
We use Post of Slovenia for all our deliveries.
Delivery time depends mainly on which country you want us to ship your order. It can vary from 4 to 30 days. However, for all European countries shipping usually takes up to 10 days (excluding public holidays).
Please, be assured that your order will be shipped on the first working date after your payment is confirmed. If you decide to pay by wire transfer, we will ship your order as soon as funds are received on our bank account.
Shipping costs & Free shipping
The standard delivery cost for shipments within Slovenia is 4,90€. For orders above 70€, free shipping applies.
The standard delivery cost for shipments within other European countries (EU & non-EU countries) is 8,50€. The customer gets free shipping for orders above 150€.
The standard delivery cost for shipments outside Europe is 14€. Free shipping applies to orders above 150€.
Return & Refunds
If for any reason you are not satisfied with your order, you can return the item for exchange or refund. Please be noted that you can cancel your contract with us within 14 days from the date on your delivery note. You’ll need to write to us with notice of your cancellation – just fill out this form.
All returned items must be in new, unused condition, put in its original protective bag and accompanied by a copy of the invoice and all the documents that belong to the product. Please, be noted that the goods are your responsibility until they reach our warehouse. Therefore, make sure they're packed up properly and can't be damaged on the way!
All goods will be inspected on return. We do our best to accept all returns, and returns to us don't need to be in the original packaging. However, if an item is returned to us in an unsuitable condition, we reserve the right to make deductions from the reimbursed amount. We don’t refund shipping costs.
The items must be returned to the following address:
Katarina Pišot s.p.
Bevkov trg 6
5000 Nova Gorica
Depending on your location and which postal service you use, it can take up to 30 days for your return to be delivered back to our warehouse. Please, be noted you will need to cover the postage costs yourself. It's a good idea to park your parcel as »returned goods« to avoid being charged any duties. In addition, we suggest you choose a postal service that ensures you for the value of the items you returning and obtain proof of posting.
Once your return has been received by our warehouse, we will complete it within 1 working date. We will notify you by e-mail once your refund has been issued. Please, be noted that it can take up to 10 working days for the funds to appear in your account.
For any additional information about delivery and refunds, please don’t hesitate to contact us.